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天津大學(xué)管理與經(jīng)濟(jì)學(xué)部市場(chǎng)營(yíng)銷系研究生導(dǎo)師張敏介紹如下：

【教育與工作經(jīng)歷】

2003.9-2006.6天津大學(xué)管理與科學(xué)工程專業(yè) 博士

2006.7-2008.6天津大學(xué)管理與經(jīng)濟(jì)學(xué)部 講師

2008.6-2014.6天津大學(xué)管理與經(jīng)濟(jì)學(xué)部 副教授

2010.8-2011.8美國(guó)弗吉尼亞理工大學(xué) 訪問(wèn)學(xué)者

2014.6-至今天津大學(xué)管理與經(jīng)濟(jì)學(xué)部 教授

2017.8-2018.8美國(guó)弗吉尼亞理工大學(xué) 訪問(wèn)學(xué)者

【個(gè)人簡(jiǎn)介】

張敏博士于2006年獲天津大學(xué)管理科學(xué)與工程專業(yè)博士學(xué)位，主要講授課程包括：《服務(wù)營(yíng)銷》、《運(yùn)營(yíng)管理》、《質(zhì)量管理》。主要研究領(lǐng)域?yàn)榉��?wù)質(zhì)量、服務(wù)營(yíng)銷、質(zhì)量管理與質(zhì)量工程，運(yùn)營(yíng)管理。承擔(dān)多項(xiàng)國(guó)家縱向課題，其中包括國(guó)家自然科學(xué)基金項(xiàng)目、教育部人文社科項(xiàng)目、教育部新博士點(diǎn)基金新教師項(xiàng)目和天津大學(xué)北洋學(xué)者等自主創(chuàng)新項(xiàng)目。研究成果發(fā)表在Journal of Business Ethics, Electronic Commerce Research and Applications, The Service Industries Journal，Information Systems Frontiers, Total Quality Management & Business Excellence, Journal of Service Theory and Practice, International Journal of Production Economics, International Journal of Production Research等SSCI/SCI國(guó)際期刊。

兼任天津市現(xiàn)場(chǎng)統(tǒng)計(jì)學(xué)會(huì)理事，目前是European Journal of Marketing, Electronic Commerce Research and Applications, Total Quality Management & Business Excellence等多個(gè)SSCI/SCI檢索國(guó)際期刊審稿人，國(guó)內(nèi)期刊《系統(tǒng)工程理論與實(shí)踐》、《管理學(xué)報(bào)》等審稿人。另外，把最新的服務(wù)質(zhì)量和質(zhì)量管理理念和方法應(yīng)用于實(shí)踐，與聯(lián)想集團(tuán)、天津西門子電氣傳動(dòng)、上海寶鋼、戴爾、一汽集團(tuán)、太鋼、中航集團(tuán)等知名企業(yè)進(jìn)行過(guò)服務(wù)質(zhì)量或質(zhì)量管理方面的項(xiàng)目合作和管理咨詢。

[1] Min Zhang, Xueping He, Fang Qin*, Wenbiao Fu, and Zhen He. Service quality measurement for omni-channel retail: Scale development and validation. Total Quality Management & Business Excellence, 2019, Accepted (SSCI)

[2] Min Zhang*(corresponding author), Fang Qin, G. Alan Wang, Cheng Luo. The impact of live video streaming on online purchase intention. The Service Industries Journal, 2019, online available, doi: 10.1080/02642069.2019.1576642 (SSCI)

[3] Pei-Chann Chang, Jheng-Long Wu, Yahui Xu, Min Zhang, Xiao-Yong Lu. Bike sharing demand prediction using artificial immune system and artificial neural network. Soft Computing. 2019, 23(2): 613-626. (SCI)

[4] Min Zhang, Xuejun Hou, Hui Chen*, Shuguanghe. CCC-r charts performance with estimated parameter for high-quality processes. Quality and Reliability International Engineering. 2018, online available, doi: 10.1002/qre.2438 (SCI)

[5] Xiaoxi Yang, Zhen He, Min Zhang*(corresponding author). Application of design for six sigma tools in telecom service improvement. Production Planning & Control, 2018, 29(12): 959-971, doi: 10.1080/09537287.2018.1486469. (SCI 2)

[6] Min Zhang*(corresponding author), Chengshang Ren, G. Alan Wang, Zhen He. The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment. Electronic Commerce Research and Applications. 2018, 28(3-4): 181-193. (SSCI/SCI)

[7]張敏，汪洋，方侃�；�于改進(jìn)區(qū)塊進(jìn)化算法求解置換流水車間問(wèn)題。計(jì)算機(jī)集成制造系統(tǒng)，2018, 24(5): 1207-1216.

[8] Jingjing Xiong, Zhen He, Yujia Deng, Min Zhang, Zehong Zhang. Quality management practices and their effects on the performance of public hospitals. International Journal of Quality and Service Sciences, 2017, 9(3/4): 383-401

[9] Zhen He, Xiaoxi Yang, Weicheng Wang*, Min Zhang. Measuring service quality in telematics service: Development and validation of multidimensional TeleSevQ scale. Total Quality Management & Business Excellence, 2017, 28(9-10): 1166-1182. (SSCI)

[10] Zhen He, Yujia Deng, Min Zhang*(corresponding author), Xingxing Zu, Jiju Atony. An empirical investigation of the relationship between Six Sigma practices and organizational innovation. Total Quality Management & Business Excellence, 2017, 28(5-6): 459-480. (SSCI)

[11] Ketai He, Min Zhang, Ling Zuo, Theyab Alhwiti, Fadel M. Megahed*. Enhancing the monitoring of 3D scanned manufactured parts through projections and spatiotemporal control charts. Journal of Intelligent Manufacturing, 2017, 28(4): 899-911. (SCI)

[12] Min Zhang, Xuejun Hou, Zhen He, Yahui Xu. Performance comparison for the CRL control charts with estimated parameters for high-quality processes. Quality Technology & Quantitative Management, 2017, 14(1): 31-43. (SCI)

[13] Min Zhang*(corresponding author), Biying Jin, G. Alan Wang, Thong Ngee Goh, Zhen He. A study of key success factors of service enterprises in China. Journal of Business Ethics, 2016, 134(1), 1-14. (FT45, SSCI)

[14] Min Zhang*(corresponding author), Yahui Xu, Zhen He, Xuejun Hou. The effect of estimation error on risk-adjusted survival time CUSUM chart performance. Quality and Reliability Engineering International, 2016, 32(4), 1445-1452. (SCI)

[15] Jingjing Xiong, Zhen He, Ke Ben, Min Zhang*(corresponding author). Development and validation of a measurement instrument for assessing quality management practices in hospitals. Total Quality Management & Business Excellence, 2016, 27(5), 465-478. (SSCI)

[16] Yang Zhang, Zhen He, Min Zhang, Qing Wang*. A Score-test-based EWMA control chart for detecting prespecified quadratic changes in linear profiles. Quality and Reliability Engineering International. 2016, 32(3), 921-931. (SCI)

[17] Zuo Ling, Zhen He, Min Zhang*(corresponding author), Fadel M. Megahed. An image-Based multivariate generalized likelihood ratio control chart for detecting and diagnosing multiple faults in manufactured products. International Journal of Production Research, 2016, 54(6), 1771-1784. (SCI)

[18] 何楨，左玲，張敏*。基于廣義似然比的圖像數(shù)據(jù)監(jiān)測(cè)方法，系統(tǒng)工程學(xué)報(bào),2016, 31(1), 127-134.

[19] Min Zhang*(corresponding author), Xujing Dai, Zhen He. An empirical investigation of service recovery in e-retailing: An operations management perspective. Journal of Service Theory and Practice, 2015, 25(3), 348-367 (SSCI)

[20] Min Zhang*, Wei Wang, Goh T. N., Zhen He. Comprehensive Six Sigma Application - A Case Study. Production Planning & Control, 2015, 26(3), 219-234. (SCI)

[21] Min Zhang*(corresponding author), Lili Huang, Zhen He, Alan Wang. E-service quality perceptions: an empirical analysis in Chinese e-retailing industry. Total Quality Management & Business Excellence, 2015, 26(12), 1357-1372. (SSCI)

[22] Zhen He, Xutao Zhang, Guiqing Xie, Min Zhang* (corresponding author). Earphone terminal quality improvement through sequential experimental design. International Journal of Quality and Reliability Management, 2015, 32(7), 693-702

[23] G. Alan Wang, Xiaomo Liu, Jianling Wang, Min Zhang*(corresponding author), Weiguo Fan. Examining microscopic-Level knowledge sharing processes in online communities. Information Systems Frontiers, 2015, 17(6), 1227-1238. (SCI)

[24] Min Zhang*(corresponding author), Guohua Nie, Zhen He, Xuejun Hou. The Poisson INAR(1) one-sided EWMA chart with estimated parameters. International Journal of Production Research, 2014, 52(18): 5415-5431 (SCI)

[25] Zhen He, Panpan Zhou, Min Zhang*(corresponding author), Thong Ngee Goh. A Review of Analysis of Dynamic Response in Design of Experiments. Quality and Reliability Engineering International. 2015, 31(4), 535-542. (SCI)

[26] Zhen He, Xu-Tao Zhang, Min Zhang*(corresponding author). Reducing voluntary turnover rate of dispatched employees by the DMAIC process. Total Quality Management & Business Excellence. 2014, 25(7-8): 842-855 (SSCI)

[27] Yang Zhang, Zhen He, Liang Shan, and Min Zhang*(corresponding author). Directed control charts for detecting the shape changes from linear profiles to quadratic profiles. International Journal of Production Research, 2014, 52(11): 3417-3430 (SCI)

[28] Min Zhang*(corresponding author), GuoHua Nie, Zhen He. Performance of cumulative count of conforming chart of variable sampling intervals with estimated control limits. International Journal of Production Economics, 2014, 150(4), 114-124. (SCI)

[29] Min Zhang*(corresponding author), Alan Wang, Shuguang He, Zhen He. A modified multivariate process capability index using principal component analysis. Chinese Journal of Mechanical Engineering, 2014, 27(2), 249-259. (SCI)

[30] 張敏，聶國(guó)華，何楨. 自相關(guān)計(jì)數(shù)過(guò)程單側(cè)EWMA控制圖及性能分析. 系統(tǒng)工程學(xué)報(bào),2014, 29(2): 280-288

[31] Min Zhang, F.M. Megahed*(corresponding author), W. H. Woodall. Exponential CUSUM charts with estimated control limits. Quality and Reliability Engineering International, 2014, 30(2), 275-286. (SCI)

[32] Min Zhang*(corresponding author), Yueyue Xie, Lili Huang and Zhen He. Service quality evaluation of car rental industry in China. International Journal of Quality and Reliability Management, 2014, 31(1), 82-102

[33] Shuguang HE, Gang Wang, Min Zhang*(corresponding author), Deborah F Cook. Multivariate process monitoring and fault identification using multiple decision tree classifiers. International Journal of Production Research. 2013, 51(11), 3355-3371 (SCI)

[34] Min Zhang, Yiming Peng, Anna Schuh, F. M. Megahed, W. H.Woodall*(corresponding author). Geometric charts with estimated control limits. Quality and Reliability Engineering International. 2013, 29(2): 209-223 (SCI)

獲獎(jiǎng)情況

[1] A study of key success factors of service enterprises in China，天津市第十五屆社會(huì)科學(xué)優(yōu)秀成果獎(jiǎng)，2018.5，三等獎(jiǎng)，排名第一(張敏，何楨)，TJSKJ15-3-82

[2] 全渠道零售環(huán)境下消費(fèi)者響應(yīng)研究 (碩士生：任成尚)，天津大學(xué)優(yōu)秀碩士學(xué)位論文指導(dǎo)教師，2018.6

[3] 基于設(shè)備老化效應(yīng)和柔性維護(hù)策略的生產(chǎn)調(diào)度研究 (碩士生：汪洋)，天津大學(xué)優(yōu)秀碩士學(xué)位論文指導(dǎo)教師，2018.6

[4] 參數(shù)估計(jì)對(duì)風(fēng)險(xiǎn)調(diào)控控制圖性能的影響(碩士生：徐亞輝)，天津大學(xué)優(yōu)秀碩士學(xué)位論文指導(dǎo)教師，2017.6

[5] 復(fù)雜產(chǎn)品制造過(guò)程質(zhì)量控制與診斷的理論及方法研究，天津市第十四屆社會(huì)科學(xué)優(yōu)秀成果獎(jiǎng)，2016.7，二等獎(jiǎng)，排名第三(何楨，何曙光，張敏，施亮星)

[6] 基于扎根理論的中國(guó)優(yōu)秀服務(wù)企業(yè)共性研究(碩士生：金碧瑩)，天津市優(yōu)秀碩士論文指導(dǎo)教師，2015.6

[7] 制造業(yè)六西格瑪設(shè)計(jì)方法和應(yīng)用研究，天津市第十二屆社會(huì)科學(xué)優(yōu)秀成果獎(jiǎng)，2010.12，一等獎(jiǎng)，排名第二(何楨，張敏，施亮星，何曙光，趙小松)

[8] 實(shí)施六西格瑪改進(jìn)的關(guān)鍵技術(shù)研究，天津市第十一屆哲學(xué)社會(huì)科學(xué)優(yōu)秀成果獎(jiǎng)，2008.12，一等獎(jiǎng)，排名第二(何楨，張敏，岳剛，韓亞娟，施亮星)

[1] 移動(dòng)互聯(lián)網(wǎng)背景下全渠道零售企業(yè)服務(wù)質(zhì)量測(cè)評(píng)與改進(jìn)研究, 2016.1-2019.12, 國(guó)家自然科學(xué)基金面上項(xiàng)目(編號(hào): 71572122)，負(fù)責(zé)人，在研.

[2] 質(zhì)量管理與服務(wù)質(zhì)量，2016.1-2019.12，天津大學(xué)北洋學(xué)者計(jì)劃，負(fù)責(zé)人，在研.

[3] 基于物聯(lián)網(wǎng)大數(shù)據(jù)分析的過(guò)程優(yōu)化研究，2017.1-2019.12，國(guó)家自然科學(xué)基金國(guó)際合作項(xiàng)目(編號(hào)：7161101136)，第三參與人，在研.

[4] 二維質(zhì)保數(shù)據(jù)建模與產(chǎn)品早期失效預(yù)警方法研究，2015.1-2018.12，國(guó)家自然科學(xué)基金面上項(xiàng)目(編號(hào)：71472132)，第二參與人，已結(jié)題。

[5] B2C環(huán)境下網(wǎng)絡(luò)零售商服務(wù)補(bǔ)救系統(tǒng)對(duì)組織績(jī)效的影響機(jī)理研究, 2014.7-2017.12, 教育部人文社科青年基金項(xiàng)目(編號(hào):14YJC630194)，負(fù)責(zé)人，已結(jié)題.

[6] “一帶一路”海灣六國(guó)國(guó)別環(huán)境報(bào)告，深圳市公平貿(mào)易促進(jìn)署，2016.8-2016.12，負(fù)責(zé)人，已結(jié)題。

[7] 多變量自相關(guān)過(guò)程的控制與異常診斷方法研究，2009.1-2011.12，國(guó)家自然科學(xué)基金青年項(xiàng)目(編號(hào)：70802043)，負(fù)責(zé)人，已結(jié)題。

[8] 多變量自相關(guān)過(guò)程的統(tǒng)計(jì)過(guò)程控制方法研究，2008.1-2010.12,教育部博士點(diǎn)基金新教師項(xiàng)目(編號(hào)：20070056130)，負(fù)責(zé)人，已結(jié)題。

[9] 質(zhì)量管理與質(zhì)量工程，國(guó)家自然科學(xué)基金杰出青年項(xiàng)目(71225006)，2013.1-2016.12,第三完成人，已結(jié)題。

[10] 復(fù)雜產(chǎn)品制造過(guò)程質(zhì)量控制與診斷的理論與方法研究，2010.1-2013.12，國(guó)家自然科學(xué)基金重點(diǎn)項(xiàng)目(編號(hào)：70931004)，第三完成人，已結(jié)題。

[11] 我國(guó)先進(jìn)制造業(yè)發(fā)展戰(zhàn)略研究，2014.5-2014.12，天津大學(xué)自主創(chuàng)新基金項(xiàng)目，負(fù)責(zé)人。

[12] 傳染病監(jiān)測(cè)過(guò)程異常識(shí)別的控制圖方法研究，2013.1-2014.12，天津大學(xué)北洋學(xué)者.青年骨干教師項(xiàng)目，負(fù)責(zé)人。

[13] 成本導(dǎo)向網(wǎng)絡(luò)零售業(yè)服務(wù)補(bǔ)救策略研究，2013.1-2014.12，天津大學(xué)自主創(chuàng)新基金項(xiàng)目，負(fù)責(zé)人。

[14] 多元過(guò)程監(jiān)控與異常識(shí)別的機(jī)器學(xué)習(xí)方法研究，2011.1-2013.12，國(guó)家自然科學(xué)基金青年項(xiàng)目(編號(hào)：71002105)，第二完成人，已結(jié)題。

[15] 基于RSM的多響應(yīng)穩(wěn)健性參數(shù)設(shè)計(jì)方法研究，2009.1-2011.12，國(guó)家自然科學(xué)基金面上項(xiàng)目(編號(hào)：70871087)，第三完成人，已結(jié)題。

[16] 國(guó)家自然科學(xué)基金重大研究計(jì)劃全過(guò)程分析及管理辦法制定，2009.3-2009.12，國(guó)家自然科學(xué)基金(J0924006)，第二完成人，已結(jié)題。

[17] 多變量自相關(guān)過(guò)程的異常識(shí)別方法研究，2008.10-2010.12, 天津大學(xué)青年教師培養(yǎng)基金項(xiàng)目(編號(hào)：TJU-YFF-08B04)，負(fù)責(zé)人，已結(jié)題。

[18] 制造業(yè)六西格瑪設(shè)計(jì)方法和應(yīng)用研究，2006.1-2008.12, 國(guó)家自然科學(xué)基金(編號(hào)：70572044)，第二完成人，已結(jié)題。

[19] 實(shí)施六西格瑪改進(jìn)的關(guān)鍵技術(shù)研究，2004.1-2006.12，國(guó)家自然科學(xué)基金(編號(hào)：70372062)，第二完成人，已結(jié)題。